Privacy Policy

Last updated: October 16, 2026

This Privacy Policy describes how Second Spring (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. If you have questions about this policy or how we handle your personal information, contact us at support@trysecondspring.co.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on the Site, update the “Last updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from different sources to provide the Services. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use your information to communicate with you, provide and improve the Services, comply with legal obligations, enforce our terms and policies, and protect the Services, our rights, and the rights of our users and others.

What Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you. The categories of information we collect depend on how you interact with the Site and Services.

Information You Provide Directly

Information you submit through the Services may include:

• Contact information: Your name, address, telephone number, and email address.
• Order information: Your name, billing address, shipping address, payment confirmation, email address, telephone number, and purchase details.
• Account information: Your username, password, and other information used to maintain and secure your account.
• Shopping information: Products you view, add to your cart, or purchase, as well as reviews, referrals, loyalty points, gift cards, or other information saved to your account, where those features are available.
• Customer support information: Information you choose to include when communicating with us.

Some features require you to provide certain information. You may choose not to provide it, but this may prevent you from using those features.

Information We Collect Automatically

We may automatically collect information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies.

Usage Data may include:

• Device and browser information.
• Network connection information and IP address.
• Pages and products viewed.
• Interactions with your account, the Site, and other Services.
• Approximate location inferred from your IP address or similar technical information.

Information We Obtain from Third Parties

We may receive information about you from third parties, including:

• Platform providers: Companies that support our Site and Services, such as Shopify.
• Payment processors: Providers that collect payment details, such as card information and billing addresses, to process payments and fulfill orders.
• Analytics and advertising partners: Providers that collect information when you visit the Site, interact with advertisements, or open or click links in our emails, using cookies, pixels, web beacons, and similar technologies.

We handle information received from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use personal information to process payments, fulfill orders, arrange shipping, manage subscriptions, maintain accounts, provide customer support, and send notifications about your account, purchases, refunds, and other transactions.

We may also enable Shopify to connect your account with other Shopify services you choose to use. Shopify processes information for those services according to its own privacy policies.

Marketing and Advertising

We may use personal information to send promotional communications by email, text message, or postal mail and to display advertisements for our products and services. We may also use information to personalize your experience and advertising on our Site and other websites.

Where required by applicable law, we obtain your consent before sending marketing communications or using information for advertising purposes. You can manage your preferences as described below.

Security and Fraud Prevention

We use personal information to detect, investigate, prevent, and respond to potentially fraudulent, illegal, or malicious activity and to protect our customers and Services.

If you create an account, you are responsible for keeping your login credentials secure. Do not share your password or other account access details. If you believe your account has been compromised, contact us immediately at support@trysecondspring.co.

Communication and Service Improvement

We use personal information to respond to inquiries, provide support, understand how customers use the Services, and improve our products, website, and customer experience.

Legal Obligations and Protection of Rights

We may use personal information to comply with applicable laws, respond to lawful requests, resolve disputes, enforce agreements, and protect our rights and the rights of others.

Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we rely on the following bases, depending on the circumstances:

• Performance of a contract: To process purchases and provide requested Services.
• Legitimate interests: To maintain security, prevent fraud, respond to inquiries, improve the Services, and conduct permitted marketing activities, where those interests are not overridden by your rights.
• Consent: Where required for marketing communications, cookies, or other processing activities.
• Legal obligations: To comply with applicable legal requirements.

Cookies and Similar Technologies

We use cookies, pixels, and similar technologies (“Cookies”) to operate and improve the Site, remember your preferences, support shopping and account features, analyze usage, and personalize advertising.

For information about cookies associated with Shopify, visit Shopify’s Cookie Policy.

We may permit service providers and advertising partners to use Cookies on the Site to provide analytics and tailor advertising on our Site and other websites, subject to applicable consent requirements.

Most browsers accept Cookies automatically. You can change your browser settings to remove or reject them. Blocking Cookies may affect the availability or functionality of certain features. Blocking Cookies alone may not prevent all disclosures to advertising partners.

Global Privacy Control

Our Site recognizes the Global Privacy Control (“GPC”) signal. Where applicable, we treat a recognized GPC signal as a request to opt out of the sale or sharing of personal information or targeted advertising for the associated browser or device. If we can associate the signal with your Shopify account, we will apply the request to that account as well.

To learn more, visit Global Privacy Control. Other than GPC, we do not respond to other browser “Do Not Track” signals.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• Service providers: With vendors that provide website hosting, IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping.
• Business and marketing partners: To provide services and conduct advertising activities, subject to applicable law and your privacy choices.
• At your direction or with your consent: When you request or authorize a disclosure, including through integrations or other optional features.
• Affiliates: Within our corporate group, where applicable, for business operations consistent with this policy.
• Business transactions: In connection with a merger, acquisition, financing, restructuring, bankruptcy, or similar transaction.
• Legal and protective purposes: To comply with legal obligations, respond to lawful requests, enforce agreements, and protect the Services and the rights or safety of our users and others.

Depending on your interaction with the Services, the information disclosed may include:

Category of Personal Information	Categories of Recipients
Identifiers, including contact details and certain order and account information.	Service providers, business and marketing partners, and affiliates, where applicable.
Customer records information, including billing, shipping, and transaction details.	Service providers, including payment processors, fulfillment partners, and customer support providers; other recipients where permitted and necessary.
Commercial information, including purchase history, shopping activity, and support information.	Service providers, business and marketing partners, and affiliates, where applicable.
Internet or network activity, including Usage Data.	Service providers, analytics providers, business and marketing partners, and affiliates, where applicable.
Approximate geolocation inferred from an IP address or similar technical information.	Service providers, analytics providers, business and marketing partners, and affiliates, where applicable.

We do not use or disclose sensitive personal information to infer characteristics about you. Where consent is required for processing sensitive personal information, we obtain it.

Sale, Sharing, and Targeted Advertising

Certain disclosures to advertising partners may qualify as a “sale” or “sharing” of personal information or as processing for “targeted advertising” under applicable privacy laws.

These disclosures may involve identifiers, such as email addresses; commercial information, such as purchase history; and Usage Data. They are subject to your applicable privacy rights, consent requirements, and the SMS-specific restrictions described below.

You may request to opt out by contacting support@trysecondspring.co or using available privacy controls on the Site.

Third-Party Websites and Links

The Site may contain links to websites or platforms operated by third parties. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

We are not responsible for the privacy, security, or content of third-party websites. Providing a link does not, by itself, imply our endorsement.

Information you share in public or semi-public spaces, including social media platforms, may be visible to others and used according to those platforms’ terms and policies.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, contact support@trysecondspring.co to request deletion.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age.

Security and Retention

We use measures designed to protect personal information. However, no security system or method of transmission is completely secure. Please avoid sending sensitive or confidential information through unsecured channels.

We retain personal information for as long as reasonably necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies. Retention periods vary depending on the type of information and the purpose for which it is used.

Your Privacy Rights

Depending on where you live, you may have some or all of the following rights, subject to applicable conditions and exceptions:

• Access or know: Request access to the personal information we hold about you and information about how we collect, use, and disclose it.
• Delete: Request deletion of your personal information.
• Correct: Request correction of inaccurate personal information.
• Portability: Request a copy of your personal information in a portable format and, where applicable, request its transfer to another party.
• Opt out: Opt out of the sale or sharing of personal information or processing for targeted advertising, as defined by applicable law.
• Restrict or object to processing: Request that we restrict or stop certain processing activities.
• Withdraw consent: Withdraw consent where we rely on it. Withdrawal does not affect the lawfulness of processing completed before withdrawal.
• Appeal: Appeal a decision to decline your privacy request where applicable law provides that right.
• Manage communications: Unsubscribe from promotional emails using the unsubscribe link in those emails. We may continue sending necessary account, order, and other non-promotional communications.

To exercise your rights, use the available controls on the Site or email support@trysecondspring.co.

We will not discriminate against you for exercising your privacy rights. We may request information necessary to verify your identity before responding.

Where permitted by law, you may appoint an authorized agent to submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly with us.

We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we handle your personal information, email support@trysecondspring.co.

If you are dissatisfied with our response, you may have the right to appeal our decision or submit a complaint to your local data protection authority, depending on where you live.

International Transfers

Your personal information may be transferred to, stored in, and processed in countries other than the country where you live. Our staff, service providers, and partners may process information in those countries.

Where required, transfers of personal information outside the European Economic Area or the United Kingdom are supported by recognized safeguards, such as the European Commission’s Standard Contractual Clauses or applicable UK transfer mechanisms, unless the destination is recognized as providing an adequate level of protection.

SMS Privacy Statement

If you provide your mobile phone number and opt in to SMS or MMS communications from Second Spring, we use your number to send the transactional, informational, or promotional messages you agreed to receive.

Information Collected

We may collect your mobile phone number, messaging interaction data, delivery confirmations, and opt-in or opt-out status.

Use of Information

We use this information to deliver messages related to Second Spring orders, services, updates, and promotions in accordance with your consent and applicable law.

Opting Out and Getting Help

You may opt out at any time by replying STOP to a message. For help, reply HELP or email support@trysecondspring.co.

No Third-Party Marketing Sharing

We do not sell, rent, or share mobile phone contact information, SMS opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers solely as necessary to operate and deliver our messaging program, subject to appropriate restrictions on their use of that information.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, contact us at:

Second Spring
Email: support@trysecondspring.co

For purposes of applicable data protection laws, Second Spring is the controller of your personal information unless otherwise stated.